At WNDR LUST, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines our procedures for shipping orders, estimated delivery times, and other important information regarding your order's shipment.
1. Order Processing
- Processing Time: Orders are typically processed within 1–3 business days, excluding weekends and holidays. Please note that processing times may vary during high-demand periods, such as sales or product launches.
- Order Confirmation: Once your order has been placed, you will receive an order confirmation email. This confirms that we have received your order. Please note that this is not an indication that your order has been shipped.
- Shipping Notification: Once your order has been shipped, you will receive a shipping confirmation email, including a tracking number so you can track the progress of your shipment.
2. Shipping Rates and Delivery Times
- Shipping Rates: Shipping fees are calculated at checkout based on the delivery method and destination. We offer several shipping options, including standard, expedited, and express shipping.
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Delivery Times: Estimated delivery times vary depending on your location and the shipping method you select:
- Standard Shipping: Typically 5-7 business days
- Express Shipping: Typically 1-3 business days
- Shipping Delays: Please note that delivery times are estimates and may be subject to delays due to weather, or carrier issues.
3. Shipping Carrier
We use Australia Post to deliver your orders. All shipments are processed and handled by Australia Post for reliable delivery within Australia.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. You can use the tracking number provided in the email to track your package on the Australia Post website.
5. Address Accuracy
Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for any delays or lost packages caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at [wndrlust.clothing@outlook.com] to update the details before your order is processed.
6. Shipping Restrictions
- P.O. Boxes: We may not be able to ship to P.O. boxes, depending on the shipping method or destination. Please provide a physical address if possible.
- Shipping to APO/FPO Addresses: We offer shipping to military addresses (APO/FPO) via Australia Post. Delivery times may vary depending on the location.
- Remote Areas: Shipping to remote or hard-to-reach areas may incur additional fees or extended delivery times.
7. Lost or Stolen Packages
- Shipping Confirmation: Once your package is marked as delivered by Australia Post, the responsibility for any lost or stolen packages shifts to the customer. We recommend checking with your local carrier or neighbours if you cannot locate your package.
- Claim Process: If your package is lost or stolen, please contact Australia Post directly to file a claim. We cannot be held liable for packages that are lost or stolen after delivery confirmation.
8. Order Modifications or Cancellations
Once your order is processed and shipped, we are unable to modify or cancel it. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.
9. Returns and Exchanges
If you wish to return or exchange an item, please refer to our [Return and Exchange Policy]. Please note that you are responsible for the return shipping fees unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
10. Contact Us
If you have any questions regarding shipping or need assistance with your order, please reach out to our customer service team at:
WNDR LUST
Email: [wndrlust.clothing@outlook.com]
Website: [www.wndrlust.com]
Thank you for choosing WNDR LUST. We appreciate your support and hope you enjoy your order.